Returns & Warranty – ALTRACANADAS
At ALTRACANADAS, we stand behind every pair of footwear we sell. Shop your favorite Sneakers with full confidence—our clear and customer-first return and warranty policy ensures you’re protected from day one.
Returns Policy
- 30-Day Return Window – Return any unworn Sneakers within 30 days of delivery.
- Condition – Items must be in original condition, unused, with all tags attached and packaging intact.
- Process – Initiate a return by contacting our support team with your order number and reason for return.
- Refunds – Approved returns will receive a refund to your original payment method. Original shipping costs are non-refundable.
Warranty Coverage
All Sneakers purchased from ALTRACANADAS come with a limited warranty, depending on the model and material composition.
This warranty covers:
- Defects in materials or craftsmanship
- Fabric integrity, stitching quality, and print durability
The warranty does not cover:
- Normal wear and tear (such as fading, minor scuffing, or pilling)
- Damage resulting from improper use, accidents, or modifications
- Issues caused by incorrect cleaning methods or unauthorized alterations
How to Claim
To begin a warranty claim, send us your proof of purchase, clear photos of the issue, and a detailed description of the defect.
Depending on the case, we may offer:
- A replacement pair of Sneakers
- Repair guidance or technical support for minor flaws
- Coordination with authorized local service partners
Need Assistance?
Our dedicated support team is here to help. For any questions about returns, exchanges, or warranty claims on your Sneakers, visit our Contact Us page anytime. We’re available 24/7 to assist you with your order, starting from 2026-06-03.